FAQ — Office Cleaning Questions Answered

Most Melbourne offices should be professionally cleaned 2–5 times per week. Small offices with under 10 staff can manage with weekly or fortnightly cleans. Medium offices with 10–30 staff typically benefit from 2–3 cleans per week. High-traffic offices with 30+ staff, medical practices, co-working spaces, and food-adjacent businesses generally require daily cleaning to maintain acceptable hygiene and compliance standards.

Standard professional office cleaning includes: vacuuming all carpeted areas, mopping all hard floor surfaces, emptying and relining bins, dusting and sanitising workstations and surfaces, cleaning and sanitising bathrooms and toilets, wiping down kitchen benches and appliances, cleaning glass partitions and entry doors, and restocking consumables (soap, paper towels, toilet paper). Deep cleaning additionally covers carpet steam cleaning, full window washing, high-level dusting, upholstery cleaning, and kitchen degreasing.

Office cleaning specifically refers to the maintenance of office workspaces — workstations, meeting rooms, reception areas, bathrooms, and kitchens. Commercial cleaning is a broader term that encompasses office cleaning, as well as industrial facilities, retail stores, medical practices, schools, and warehouses. Golden Star specialises in office and commercial cleaning for Melbourne businesses across all of these categories.

A scope of works is a documented list of tasks agreed between you and your cleaning company before cleaning commences. It specifies which areas are cleaned, what tasks are performed in each area, and the frequency of each task. Golden Star provides a signed scope of works for every contract — the same document also serves as the checklist completed by the cleaning team after each visit, giving you a verifiable record of every clean.

Switching office cleaning companies in Melbourne is straightforward. Contact Golden Star for a free quote. Once you decide to proceed, we handle the transition — collecting keys, setting up access, and conducting a free site assessment to establish your scope of works. You simply need to give your current provider notice according to your existing contract terms. Most Melbourne office cleaning contracts require 14–30 days' notice to cancel.

Office cleaning in Melbourne costs $35–$65 per hour all-inclusive. Per clean: small offices under 100sqm cost $90–$160; medium offices of 100–300sqm cost $150–$280; large corporate offices are quoted individually. All Golden Star prices include labour, commercial-grade equipment, TGA-approved products, consumables top-up, and GST. No hidden fees. See our full pricing page for detailed breakdowns.

No. Golden Star does not require lock-in contracts. Cleaning services can be adjusted or cancelled with 14 days' notice. There are no cancellation fees, no exit fees, and no minimum contract terms. We believe you should stay with Golden Star because of service quality — not contractual obligation.

Every Golden Star quote is fully all-inclusive: labour, TGA-approved cleaning products, commercial-grade equipment (vacuums, mops, microfibre cloths), consumables top-up (soap, paper towels, toilet paper), digital completion report after each clean, and GST. No additional charges for supplies, equipment, or travel within the Melbourne metropolitan area.

Yes. Daily cleaning contracts attract lower effective per-clean rates than weekly or fortnightly schedules. With daily cleaning, each visit requires less time because the office doesn't accumulate as much between cleans — resulting in a lower per-clean cost. Daily contracts also typically attract a lower effective hourly rate ($35–$45/hr vs $48–$65/hr for fortnightly).

Office cleaning costs are generally tax deductible as a business expense for Australian businesses. Golden Star provides GST-inclusive invoices for all cleaning services. We recommend confirming deductibility with your accountant as tax treatment depends on your specific business structure and circumstances.

Yes. After-hours office cleaning — typically between 6pm and midnight on weekdays — is a standard Golden Star service across Melbourne. After-hours cleaning is included within the standard contract rate for regular clients. Key-holding and security access management is also available at no extra charge, meaning zero disruption to your staff during business hours.

Yes. For after-hours cleaning, your cleaning team needs a method of building access — either a key, access card, security code, or building management coordination. Golden Star manages key-holding and building access protocols for regular contract clients at no additional charge. All access credentials are securely stored and only used by the assigned cleaning team.

Yes. Golden Star offers same-day and urgent office cleaning across Melbourne for one-off cleans, post-event cleaning, and emergency sanitisation. Call 0484 042 336 directly for urgent requests — we confirm availability within the hour and can typically mobilise a team the same day for inner Melbourne locations.

Yes. Golden Star assigns a dedicated cleaning team to each client site. The same cleaners visit your office every time — no rotating casuals, no agency workers, no strangers. Your team learns your office layout, preferences, access requirements, and any specialist areas. This consistency is one of the key reasons our client retention rate exceeds 90%.

Yes. All Golden Star office cleaners hold current National Police Clearances (NPCs) and undergo identity verification before commencing work. NPCs are renewed annually without exception. Police check certificates are provided to clients before any contract begins — you do not need to ask for them.

Golden Star carries $20M public liability insurance, is fully registered with WorkSafe Victoria, and all staff are covered under workers compensation. The certificate of currency is provided before any contract commences. All cleaning products are TGA-listed with safety data sheets (SDS) available on request.

All Golden Star cleaning staff are directly employed by the company — not subcontracted through a labour-hire agency or franchise network. Direct employment means consistent training, direct management accountability, reliable police check compliance, and no risk of unvetted workers attending your premises. You are never at risk of a subcontractor attending your site without your knowledge.

Yes. Golden Star has extensive experience cleaning medical and healthcare offices across Melbourne — including GP clinics, dental practices, allied health facilities, and specialist rooms. Our cleaners are briefed on RACGP infection control standards and use TGA-listed disinfectants at correct dwell times and concentrations. Compliance documentation is provided before commencement.

Regular cleaning covers routine maintenance — vacuuming, mopping, bin emptying, bathroom sanitising, and kitchen wipe-down — performed on a daily, weekly, or fortnightly basis. Deep cleaning is a comprehensive periodic service covering carpet steam cleaning, full window washing, high-level dusting (vents, lights, ledges), upholstery cleaning, and complete kitchen degreasing. Most Melbourne offices benefit from deep cleaning quarterly as a supplement to their regular schedule.

Yes. Golden Star supplies all cleaning products and equipment — TGA-approved disinfectants, eco-certified sprays, commercial HEPA-filtered vacuum cleaners, colour-coded microfibre mop and cloth systems, and consumables (soap, paper towels, toilet paper). Nothing is charged additionally for supplies. Equipment and products are brought to your office by your cleaning team on every visit.

Yes. Golden Star provides end-of-lease office cleaning across Melbourne — a comprehensive vacate clean designed to meet landlord and property manager requirements. This includes all surfaces, floors, bathrooms, kitchen, windows (internal), glass partitions, and removal of all waste. Bond-quality results delivered with a written guarantee.