Who we are and how we work
About Golden Star Office Cleaning
Golden Star Office Cleaning is a Melbourne office cleaning business built around one idea: the same small team, working to a written scope, with a supervisor rather than the cleaner judging the result. This page explains how we run, who you deal with and why. For our services and prices, start with office cleaning in Melbourne.
What stays constant
- A fixed team for each site
- A written scope for each visit
- Supervisor checks
- A real person who replies
- $20M insuredPublic liability
- Police-checkedEvery cleaner, every year
- Melbourne basedLocal team, local contact
- No lock-inMonth to month
Who we are
Who is Golden Star Office Cleaning?
Golden Star Office Cleaning is an independent Melbourne business that cleans offices, practices and commercial workplaces across the metropolitan area. We employ our cleaners, supervise them ourselves and answer our own emails, so the people who quote your job are the people responsible for it.
Office cleaning is simple to describe and hard to keep consistent. Anyone can make an office look good for a week. What most businesses struggle to find is the same standard in month six as in week one, with nobody from the office needing to chase it. That gap is the whole reason we exist, and every part of how we work is designed around closing it.
We do not try to be the biggest cleaning company in the city, and we do not take work we cannot supervise properly. We take on offices we can reach, staff and check, and we keep the same people on them for as long as possible.
Our model
How is our model different from other cleaning companies?
Our model sits between the two usual options. Large franchise networks often allocate jobs to whichever contractor is nearest, and sole operators struggle to cover leave or sickness. We assign a dedicated team to every client, back it with supervisors, and keep the paperwork a business needs.
Large franchise network
- Jobs passed to nearby franchisees
- Standards vary between operators
- Head office is a call centre
- Changes need to go through layers
Sole operator
- Personal, often good at first
- No cover for leave or illness
- Insurance and records vary
- Hard to scale if you grow
Dedicated teams, supervised
- Same small team on your site
- Briefed relief staff for leave
- Supervisor checks and reports
- Insurance, checks and SDS on file
The model costs a little more to run than handing jobs to whoever is nearest. Supervisors, relief cleaners who are briefed before they arrive, and records for every visit all take time. We think it is worth it, because the most expensive thing in office cleaning is not the hourly rate; it is the hours an office manager spends chasing a cleaner who never quite gets it right.
It also means we say no sometimes. If a site is too far from our teams to supervise properly, or a job needs equipment we do not run, we tell you and suggest what to look for instead.
How we work
What rules does every Golden Star team follow?
Every team follows five working rules, written into their training and checked by supervisors. They are simple on purpose, because simple rules are the ones that still get followed at 9 pm on a Friday.
- Clean to the scope, then check it
The written scope is the job. Crews tick it off as they go and look back over each room before moving on.
- Never touch what is not ours to touch
Papers stay where they are, screens are not opened, and locked or marked areas stay closed.
- Report what we notice
Leaks, broken fittings, low stock and security issues go on the visit report the same night.
- Keep colours apart
Toilet, washroom, general and kitchen cloths stay separate, every visit, without exception.
- Lock up as if it were ours
Doors, windows, lights and alarm checked before anyone leaves, and the time noted.
Who you deal with
Who will you actually deal with?
You deal with three people: the cleaners who come to your office, the supervisor who checks their work, and one contact who handles quotes, changes and questions. You will know all of their names, and you will not be passed around a call centre.
Police-checked, trained on your scope, and kept on your site. Most clients see the same faces for months at a time.
Checks work unannounced, trains relief cleaners on your site notes, and visits when anything is missed twice.
Replies to quotes within two business hours, handles scope changes and invoices, and knows your account by name.
Credentials and standards
What credentials and standards sit behind our work?
Behind the work sit $20M public liability insurance, national police checks for every cleaner, WorkSafe Victoria cover for our staff, safety data sheets covering each product we use, and a documented process from quote to audit. Each has its own page with the detail and the documents you can request.
Certificates, police check records and safety data sheets, and the rules that apply to office cleaning in Victoria.
Compliance and credentialsThe four steps from first enquiry to audited cleaning, and what happens at each one.
Our cleaning processThe products we use, what green cleaning does and does not mean, and how we cut waste.
Green and safe cleaningWe also pay our cleaners as employees under the Cleaning Services Award 2020, including night rates. It is part of why we can keep the same people on a site for years: cleaners who are paid properly and treated fairly stay. If you want to hear from other office managers about working with us, you can read client reviews.
Work with us
How do we start working together?
Send a short note with your office size, suburb and what is not working with your current cleaning. Your contact replies within two business hours, arranges a free walk-through, and sends a written scope and fixed price. Nothing is signed until you are happy with both.
- Tell us the problem. Missed areas, changing faces, no records, or a new office.
- Meet your contact. A short walk-through, on site or from photos.
- Meet your team. The same people from the first night.
Questions
What do new clients ask about Golden Star?
Two questions that tend to come up in the very first email.