How Golden Star Office Cleaning collects, uses, stores and protects your personal information — in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Golden Star Office Cleaning ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we handle personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information we collect through our website at goldenstarofficecleaning.com.au, over the phone, by email, and in the course of providing office cleaning services across Melbourne.
The types of personal information we may collect include:
We only collect personal information that is reasonably necessary for our functions and activities. We do not collect sensitive information unless directly relevant to a service requirement.
We collect personal information through the following channels:
Quote request, contact and enquiry forms on our website.
Calls to our office at 0484 042 336 or 1300 38 38 62.
Correspondence sent to contact@goldenstarofficecleaning.com.au.
During free site assessments at your Melbourne office.
Information provided when entering into a cleaning service agreement.
Google reviews, satisfaction surveys, and testimonials.
Where reasonable and practicable, we collect personal information directly from you. In some cases we may receive information from third-party platforms such as Google Business Profile or directory services.
We collect and use personal information for the following primary purposes:
We do not use your personal information for any purpose that is unrelated to providing and improving our office cleaning services.
We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:
We engage trusted third-party service providers to assist with our business operations, including payment processing, accounting software, scheduling systems, and email communications. These providers are bound by confidentiality obligations.
We may disclose personal information if required by law, court order, or in response to a lawful request by a government authority — including WorkSafe Victoria and the Australian Taxation Office.
In the event Golden Star Office Cleaning is sold or merged, personal information held by us may be transferred to the new entity. We would notify you of any such change and ensure equivalent privacy protections are maintained.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. Our security measures include:
Personal information is stored for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. When information is no longer required, we securely destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
To request access to or correction of your personal information, please contact us in writing using the details in Section 11. We will respond within 30 days. There is no charge for making an access or correction request.
We may decline a request in circumstances permitted under the Privacy Act 1988. If we decline your request, we will provide written reasons.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our website is used.
We use Google Analytics to collect anonymised data about website usage. This data does not identify you personally. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of contact and quote forms on our website.
We may use your contact details to send you information about our services, special offers, or cleaning tips relevant to your business — where you have consented or we have an existing business relationship.
You can opt out at any time by:
We will action all opt-out requests within 5 business days. We will always continue to send transactional communications related to your active service agreement.
If you believe we have mishandled your personal information, we encourage you to contact us first. Email contact@goldenstarofficecleaning.com.au or call 0484 042 336. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For all privacy-related enquiries, access requests, or complaints, please contact us:
Melbourne, Victoria, Australia
Privacy enquiries: contact@goldenstarofficecleaning.com.au
Phone: 0484 042 336 or 1300 38 38 62
This Privacy Policy was last reviewed and updated in March 2026. We may update this policy from time to time to reflect changes in our practices or applicable law. The current version will always be published at goldenstarofficecleaning.com.au/privacy-policy/.
Our team is happy to answer any questions about how we handle your personal information. Contact us directly — no call centres, no automated responses.
