The terms and conditions that govern all office cleaning services provided by Golden Star Office Cleaning across Melbourne, Victoria. Please read these terms carefully before engaging our services.
In these Terms of Service, the following definitions apply:
Golden Star Office Cleaning, ABN [insert ABN], trading from Melbourne, Victoria, Australia.
The individual, business, or entity that engages Golden Star to provide cleaning services.
The office cleaning services described in the agreed Scope of Works or Quote, including any specialist services.
The written document specifying the cleaning tasks, frequency, and schedule agreed between Golden Star and the Client.
The written pricing proposal issued by Golden Star following a site assessment or phone/email enquiry.
The office, workplace, or commercial property at which the Services are to be provided.
By requesting a quote, engaging Golden Star, or permitting Golden Star staff to access your Premises to perform Services, you agree to be bound by these Terms of Service in full.
These terms apply to all Services provided by Golden Star, including one-off cleans, regular ongoing programs, deep cleaning, end-of-lease cleaning, and any specialist services.
These Terms of Service may be updated from time to time. The current version will always be published at goldenstarofficecleaning.com.au/terms-of-service/. Continued engagement with our services after an update constitutes acceptance of the revised terms.
All Services are performed in accordance with the agreed Scope of Works. The Scope of Works is established following a site assessment and details every task to be performed at each visit, the frequency of each task, and any site-specific requirements or restrictions.
Any additions to or deletions from the agreed Scope of Works must be requested in writing and confirmed by Golden Star before they take effect. Additional tasks not included in the Scope of Works may incur additional charges.
Services such as carpet steam cleaning, window cleaning, pressure washing, end-of-lease cleaning, and medical-grade sanitisation are subject to specific pricing and scheduling. These services are quoted separately and performed by appropriately trained staff.
Golden Star supplies all cleaning products, equipment, and consumables unless otherwise agreed in writing. All products are TGA-listed where required. Eco-friendly product substitutions are available on request at no extra charge.
All written quotes issued by Golden Star are valid for 30 days from the date of issue, unless otherwise stated. After 30 days, prices may be subject to revision.
Our quoted prices are all-inclusive — labour, equipment, products, travel to your Melbourne premises, and GST are all included in the per-visit price unless otherwise specified in writing. There are no hidden extras.
For ongoing cleaning programs, Golden Star reserves the right to review pricing annually with a minimum of 30 days written notice. Price adjustments will reflect increases in labour, materials, or operational costs.
All prices are inclusive of GST unless marked otherwise. A tax invoice compliant with Australian Taxation Office requirements will be issued for all Services.
| Office Size | Indicative Price Range | Notes |
|---|---|---|
| Under 100sqm | $90 – $160 per visit | Small offices, sole traders, boutique businesses |
| 100 – 300sqm | $150 – $280 per visit | Medium offices, standard scope |
| 300 – 500sqm | $260 – $420 per visit | Larger offices, dedicated team |
| 500sqm+ | Custom quote required | Corporate, multi-floor, SLA programs |
Prices above are indicative only. Your confirmed quote will be issued following a site assessment and is based on your specific office configuration, scope of works, and cleaning frequency.
Invoices are issued weekly, fortnightly, or monthly depending on the agreed arrangement. Tax invoices are sent by email to the contact nominated by the Client.
Payment is due within 14 days of the invoice date unless otherwise agreed in writing. For one-off or ad hoc services, payment is due within 7 days of service completion.
Invoices not paid by the due date may incur a late payment fee of 2% per month on the outstanding balance. Golden Star reserves the right to suspend Services where an invoice remains unpaid 14 days beyond the due date, without prejudice to any other remedies available.
If you believe an invoice is incorrect, please notify us in writing within 7 days of receipt. We will investigate and resolve the dispute within 14 days. Undisputed amounts remain payable by the original due date.
Cleaning is performed on the days and times agreed in the Scope of Works. We aim to maintain consistency of schedule but reserve the right to adjust timing by up to 2 hours with reasonable notice.
The Client is responsible for providing Golden Star staff with safe, unobstructed access to the Premises at the agreed cleaning time. This includes provision of keys, access cards, security codes, and car park access where required. Access details are documented in the Scope of Works and held securely by Golden Star.
If Golden Star staff are unable to access the Premises at the agreed time due to circumstances within the Client's control (e.g. locked access, security system changes, or denial of entry), Golden Star reserves the right to charge the full visit fee.
Services scheduled on Victorian public holidays will be rescheduled by mutual agreement unless the Client specifically requests public holiday cleaning, which will be charged at a public holiday rate of 150% of the standard visit fee.
After-hours cleaning (before 7am or after 6pm on weekdays, or any time on weekends) is included in the standard rate for clients with an agreed after-hours schedule. Additional after-hours visits outside the agreed schedule will be charged at standard rates plus applicable penalty rates.
Individual scheduled visits may be cancelled or rescheduled without charge if notice is provided at least 48 hours in advance. Cancellations with less than 48 hours' notice will incur a fee of 50% of the visit charge. Cancellations with less than 24 hours' notice will incur the full visit charge.
Either party may terminate an ongoing cleaning program by providing 14 days written notice. No lock-in contracts — you are not required to commit to a minimum term. Notice may be given by email to contact@goldenstarofficecleaning.com.au.
Golden Star reserves the right to terminate a cleaning engagement immediately and without notice where:
The Client agrees to:
Golden Star holds $20M public liability insurance covering third-party property damage and personal injury arising from our cleaning activities. A certificate of currency is available on request.
Any claim for damage alleged to have been caused by Golden Star staff must be reported in writing within 48 hours of the relevant visit. Claims reported after this period may not be accepted. Golden Star will investigate all claims promptly and respond within 10 business days.
To the maximum extent permitted by applicable law, Golden Star's liability for any claim arising from the Services is limited to the value of the Services provided in the month in which the claim arises. Golden Star is not liable for indirect, consequential, or special losses, including loss of revenue, loss of data, or business interruption.
Golden Star is not responsible for damage to property that was pre-existing, or that results from inherent defects in the Client's property, surfaces, fixtures, or fittings. The Client is responsible for identifying fragile, valuable, or unusual items and communicating any special handling requirements before the service commences.
Golden Star is registered with WorkSafe Victoria and maintains a current WorkSafe policy. All staff are covered by workers compensation insurance. Golden Star complies with all obligations under the Occupational Health and Safety Act 2004 (Vic).
Golden Star stands behind the quality of our work. If you are not satisfied with any aspect of a completed service, please notify us within 48 hours of the visit. We will return to remedy the issue at no additional charge within 2 business days.
The service warranty applies where:
The warranty does not apply to conditions resulting from events outside Golden Star's control, including but not limited to: soiling that occurs after the service is completed, pre-existing stains or damage, or conditions caused by third parties accessing the Premises after our visit.
Either party may terminate the service agreement by providing 14 days written notice as described in Section 7.2. Upon termination:
Golden Star may also terminate the engagement immediately under the circumstances described in Section 7.3.
In the event of a dispute arising from these terms or the Services, both parties agree to attempt to resolve the matter in good faith through direct negotiation before pursuing any formal legal process.
To raise a dispute, please contact us in writing at contact@goldenstarofficecleaning.com.au, describing the nature of the dispute and your proposed resolution. We will respond within 10 business days.
These Terms of Service are governed by the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.
Nothing in these Terms of Service limits any rights you may have under the Australian Consumer Law (ACL), including guarantees relating to the standard of services. Where ACL rights apply, Golden Star's liability is limited in the manner permitted by the ACL.
These Terms of Service, together with the agreed Scope of Works and any written quote, constitute the entire agreement between Golden Star and the Client in respect of the Services. They supersede all prior representations, negotiations, or understandings.
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.
A failure by Golden Star to enforce any provision of these terms does not constitute a waiver of our right to enforce that provision in the future.
The Client may not assign or transfer their rights or obligations under this agreement without prior written consent from Golden Star. Golden Star may assign this agreement to a successor business entity without the Client's consent, provided equivalent service levels are maintained.
Golden Star is not liable for any failure to perform our obligations where such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemic-related restrictions, industrial action, or government orders. In such circumstances, Golden Star will notify the Client promptly and rescheduling will be arranged by mutual agreement.
For all enquiries relating to these Terms of Service, please contact us:
Melbourne, Victoria, Australia
General enquiries: contact@goldenstarofficecleaning.com.au
Phone: 0484 042 336 or 1300 38 38 62
These Terms of Service were last reviewed and updated in March 2026. The current version will always be published at goldenstarofficecleaning.com.au/terms-of-service/. We recommend reviewing these terms periodically.
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