Insurance, WorkSafe, checks and SDS
Compliance and Credentials
Our insurance, WorkSafe cover, police checks and safety data sheets, and the office cleaning standards in Australia that apply when a contractor works in your building. Every document on this page is sent before the first clean, so you never have to chase it. It sits under our about Golden Star page.
Sent before day one
- Certificate of currency
- Signed site risk assessment
- Cleaner check records
- Chemical safety sheets
- $20M public liabilityCertificate of currency
- WorkSafe coverFor our employees
- Police-checkedRenewed yearly
- SDS registerOne per product
A cleaning contractor works in your building when nobody else is there, holds your keys and brings chemicals onto your site. It is reasonable to want proof that they are insured, checked and safe before the first night. Most businesses only ask when something goes wrong; we would rather you had the documents on file from the start.
Compliance also protects the people who clean for you. A contractor who pays cleaners properly, trains them on chemicals and insures them is far less likely to cut corners on your floor, because the business behind them is run with the same care.
Which credentials does Golden Star hold?
For office cleaning compliance, Golden Star holds $20M public liability insurance, workers compensation cover for its employed cleaners and current national police checks for every cleaner, plus an up-to-date safety data sheet for every chemical we bring in. Each comes as a document you can file, sent with your quote or before the first clean.
Proof of our $20M public liability policy, naming the insurer and expiry date.
With your quoteConfirmation our cleaners are employees covered if they are injured on your site.
With your quoteThe names of cleaners assigned to your site and the date of each check.
Before the first cleanA list of every product we use on site, with its current sheet attached and a copy left on the premises.
Before the first cleanHow we control wet floors, bins, lone work and anything specific to your building.
Before the first cleanInduction, colour-coding, chemical handling and, where needed, your building's own induction.
On requestStandards that apply
What office cleaning standards apply in Victoria?
There is no single licence for office cleaning in Victoria. Instead, several sets of rules apply: workplace health and safety law, chemical safety rules, the award that sets cleaners' pay, and any standards your own industry follows. A good contractor meets all of them and can show you how.
| Area | What it means for your cleaning | What we do |
|---|---|---|
| Workplace health and safety | Both the business that controls a workplace and the contractor's employer have safety duties under Victoria's OHS laws. | Site risk assessment, trained staff, and cooperation with your building's own rules and inductions. |
| Hazardous chemicals | Products classed as hazardous need a current safety data sheet, accessible to anyone who works with them. | An SDS register for every product, with copies kept on your premises. |
| Pay and conditions | Commercial cleaners are covered by a modern award setting minimum pay, penalty rates and allowances. | Employed cleaners paid under the award, including night rates. |
| Industry standards | Medical, childcare and food businesses often follow their own cleaning guidelines. | We clean to your written policy and keep records that support your evidence. |
The legal background is public. WorkSafe Victoria's summary of the OHS Act and Regulations explains the general duties, and its safety data sheet page explains the paperwork employers need. Commercial cleaners' minimum wages come from the Cleaning Services Award 2020.
This is general information, not legal advice. What it means in practice is simple: ask any cleaning contractor for the documents on this page before they start. If they cannot produce them within a day, that tells you a lot about how the rest of the contract will run.
Request documents
How do I request copies of your documents?
Ask through our contact form and say which documents you need and who should receive them. Current clients get them the same business day. If you are comparing contractors, we send the certificate of currency and workers compensation details with the quote, and the rest once you choose us.
- Tell us what you need
Certificates, registers or a supplier questionnaire in your organisation's format.
- Name the recipient
Your facilities team, building manager, safety officer or procurement contact.
- Stay current
When a policy renews, the new certificate is sent to you automatically.
Building managers often ask for the same documents again at renewal or after a change of owner. Tell us who they are and we will send renewals straight to them, so your office is never the one holding things up at induction time. Where your organisation uses a contractor portal, we can upload directly to it.
Before any cleaner starts in your office, check that you have
- A current certificate of currency, not an old one
- The names of the people who will hold your keys
- Proof those people have recent police checks
- A list of the chemicals coming onto your site
- A written scope that says what will be cleaned
- A contact who answers within a business day
None of these is unusual to ask for, and any established contractor should have them ready. If a provider hesitates, asks to send them "later", or offers a certificate that expired months ago, treat that as a sign of how the rest of the contract will be managed. The same six checks apply whether you choose us or someone else.
Quote
Can I get the documents with a quote?
Yes. Ask for a quote and tick that you want compliance documents included. Your guide price follows inside two business hours, with the certificate of currency and workers compensation details attached, so your safety or procurement team can check us while you compare prices.
- Request a quote. Mention the documents your team needs to see.
- Review them. Certificates arrive with the guide price.
- Complete the pack. The remaining records arrive before the first clean.
Questions
What do safety officers ask for most?
Two documents come up on almost every request.