Quote, assess, clean, audit
Our Process
Our office cleaning process has four steps: a quick quote, a free site assessment, cleaning by your dedicated team to a written scope, and unannounced quality checks that keep the standard steady. Here is what happens at each step and what you receive. It sits within our company background page.
The four steps
- Quote within two business hours
- Free site assessment
- Your dedicated team starts
- Unannounced quality checks
- Fast replyTwo business hours
- Written scopeSigned by you
- Same teamNamed before day one
- No lock-inMonth to month
Four steps
What are the four steps of the office cleaning process?
The four steps are quote, assess, clean and audit. Every contract starts with a free site assessment, so the price and scope are based on your actual office rather than a guess. Cleaning then runs to that written scope, and supervisors check it on nights nobody announced.
Request a quote
You send your office size, suburb, preferred visit days and anything about access. Within two business hours you receive a guide price and any questions we need answered, so nothing is assumed. There is no call centre in between; the person who replies stays your contact.
- A guide price in writing
- Questions about access and hours
- A time for the site assessment
Free site assessment
About half an hour on site with whoever knows the office best. Together we note the floor coverings, wet areas, how the doors and alarm work, where keys will live and which rooms need special care. For a managed tower, a set of photos and a floor plan can replace the visit. Your firm price normally follows that afternoon.
- A written, room-by-room scope
- A fixed price per visit
- Your proposed start date
Cleaning commences
Your dedicated team arrives on the agreed night with every product and piece of equipment. They tick the scope off room by room, and a short digital report lands in your inbox before morning, listing completed tasks and anything worth checking, such as a dead downlight or a nearly empty soap dispenser. Chemicals come with their safety data sheets, the paperwork WorkSafe Victoria expects for hazardous products at work.
- Names of your cleaners
- A report after every visit
- Documents for your files
Quality checks
Supervisors carry out unannounced checks against your scope across all active contracts on a rolling basis. After the first month we review the scope with you and adjust tasks or nights. Corporate accounts move to a formal monthly review with audit results.
- Audit notes when a check is done
- A one-month scope review
- A named person to raise issues with
When something is missed
What happens if a clean is not up to standard?
If a clean falls short, you report it and it is put right inside 24 hours, often the very next night. If the same thing is missed again, a supervisor visits to find the cause. Anything persistent gets a written correction plan. Each step is designed to fix the habit, not just the single item.
By email or the contact form, with a photo if it helps.
Often the following night, and recorded on that visit's report.
A second miss on the same task means a supervisor checks the scope, the crew and the method on site.
For a problem that keeps coming back: a written plan, closer supervision paid by us, and a re-check two weeks later.
Most issues never go past step B. A missed bin or a smudged door is an accident; the same corner missed three weeks running is a training problem, and it is our job to find and fix it rather than yours to keep reporting it. The same ladder applies to every client, from a single suite to a multi-floor site.
Paper trail
What paperwork do you receive along the way?
Along the way you receive a guide price, a written scope, a fixed price, the names of your cleaners, compliance documents, a report after every visit and notes from supervisor checks. Together they give you a clear record of what was agreed and what was done, which helps when budgets, audits or disputes come up.
| Document | When it arrives | Why it matters |
|---|---|---|
| Guide price | Within two business hours | Lets you budget before anyone visits |
| Written scope and fixed price | After the site assessment | Defines exactly what each visit covers |
| Insurance and check records | Before the first clean | Needed by building managers and safety officers |
| Visit reports | After every clean | Shows what was done and flags repairs |
| Supervisor check notes | After each unannounced check | Independent proof the standard is holding |
Get started
How do I start step one?
Step one is a short message through our contact form with your office size, suburb and preferred days. That is all we need to reply with a guide price and book the free site assessment. From there, most offices have their first clean within two weeks.
- Send the basics. Size, suburb, days and access notes.
- Book the walk-through. At a time that suits you, or send photos.
- Approve and start. Scope and price in writing, then your first night.
Questions
How long does the process take?
The timing question, answered plainly.