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Office Cleaning Frequently Asked Questions

This office cleaning FAQ is for the person who has to choose, book and answer for the cleaners: an office manager, a practice manager or a business owner. Most of what you need is below, sorted into prices, frequency, contracts, insurance and access. Where a topic needs more room, the answer links to a longer page, and our office cleaning service across Melbourne is the place to start if you are new here.

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Open ruled notebook, a gold pen and a navy microfibre cloth on a clean desk, ready for office cleaning questions

The short version

  • From $90 a visit, GST in
  • Month to month
  • $20M public liability
  • Quote in 2 business hours
  • $20M insuredPublic liability, in writing
  • Police-checkedEvery cleaner, yearly
  • No lock-in14 days' notice
  • Written scopeSigned before we start

Browse by topic

Which office cleaning questions come up most?

Almost every office cleaning question we hear falls into five groups: what it costs, how often to book, what you are signing, who is covered if something goes wrong, and how cleaners get in after hours. Pick yours for a short answer first, then the detail.

PricesGuide rates, GST, extras and site visits4 answers FrequencyHow many visits suit your team3 answers ContractsTerms, notice and price reviews4 answers InsuranceCover, checks and breakages3 answers Access and productsKeys, alarms and what we use3 answers

Prices

How much does office cleaning cost?

A suite under 100 square metres costs about $90 to $160 a visit, and 100 to 300 square metres about $150 to $280, with GST, products and equipment included. Larger floors get a fixed monthly fee after a short walk-through.

Office cleaning prices: every band, monthly totals and what moves a quote
Is the quote a fixed price or an hourly rate?
It is fixed. You pay a set amount per visit, or one monthly figure for bigger sites, based on the written scope. If a night runs long because the crew is slow, that is our cost, not yours. The quote also states how many cleaner hours it assumes, so you can compare it fairly with others.
Does the price include GST and cleaning supplies?
Yes, both. Every figure we give already has GST added, and it covers products, vacuums, mops, cloths and bin liners. Toilet paper, hand towel and soap are a separate choice: we can supply them as an extra, priced before it starts, or you can keep buying your own.
Do you charge extra for night or weekend cleaning?
Not as a surcharge on top of the quote. Night and weekend penalty rates under the cleaning award are built into the price for the times you choose, so a Saturday clean is quoted at its true cost from the start instead of appearing later as an extra line.
Is there a fee for the site walk-through?
No. We walk the floor free of charge, which takes around thirty minutes. We look at floor types, wet areas, access and anything with special rules, then send a written scope and price. You are under no obligation to book, and we do not follow up more than once.

Frequency

How often should our office be cleaned?

For most teams of ten to thirty people, two or three visits a week keeps kitchens and bathrooms under control. Small suites often manage with one. Busy floors, clinics and shared kitchens used all day tend to need a clean every weeknight.

How often should an office be cleaned? Visit plans by team size
How do I work out the right number of visits?
Count the people in on a normal day and look at the kitchen. Under ten staff with a kettle and a fridge, weekly is usually fine. Once people cook lunch or the bathroom is shared with visitors, you will notice the difference between visits, and that is the sign to add a night.
Can we start with fewer visits and add more later?
Yes, and many clients do. Start lean, see how Thursday looks, then adjust. Adding or dropping a night needs 14 days' notice and there is no fee for the change. We will tell you honestly if we think the current plan is more than you need.
What happens to jobs that do not need doing every visit?
They go on a rotation in your scope. Skirting boards, vents, fridge clear-outs and high dusting are spread across the month, so each visit stays the same length while nothing is forgotten. The completion report shows which rotating task was done that night.

Contracts

Do we have to sign a long cleaning contract?

No. Our agreements run month to month with no minimum term. You sign a written scope and price so both sides know what is expected, and either party can end it with 14 days' notice by email. There is no exit fee.

Office cleaning contracts guide: clauses to check before you sign with anyone
Is there a lock-in period?
There is none. We keep clients by doing the work well, not by holding them to a twelve-month term. If the cleaning is not right, tell us first so we can fix it; if you still want to leave, two weeks' notice ends it cleanly and your keys come back the same week.
What does the written agreement actually cover?
It lists every area and task, the nights we attend, the price per visit or month, the notice period, how keys and alarm codes are handled, and who to contact about problems. It is usually two or three pages, written in plain English, with no automatic renewal clause.
Can the price go up after we sign?
Only for two reasons: you change the scope, or we hold a yearly rate review, which normally follows an award wage rise. You get at least 30 days' written notice of any new rate, and because there is no lock-in, you are free to decide whether it still suits you.
Can we pause over the Christmas break?
Yes. Tell us the dates your office is closed and those visits come off the invoice. Many clients use the quiet weeks for a deep clean or carpet extraction instead, so the office is fresh when people come back in January.

Insurance

Are your cleaners insured and checked?

Yes. We hold $20 million public liability cover and, as the WorkSafe Victoria scheme requires, workers compensation for our employed cleaners, and every cleaner has a current national police check, renewed each year. You receive the certificate of currency before the first visit, not after you ask twice.

Safety and compliance: the full document pack, explained
What happens if a cleaner breaks something?
Tell us and we deal with it. Minor breakages are replaced or repaired directly, and anything larger goes through our public liability insurer. The cleaner also records it on the night's report, so you hear about it from us in the morning rather than finding it yourself.
Does our building manager need our cleaner's paperwork?
Often, yes. Many Melbourne buildings ask for a certificate of currency, a site risk assessment and safety data sheets before a contractor can start. We send the set straight to the building manager if you give us their email, which saves you acting as the middle person.
Are your cleaners employees or subcontractors?
They are employed by us and paid under the Cleaning Services Award, not engaged as cash contractors. That means we are responsible for their training, supervision, insurance and conduct, and you have one company to hold to account.

Access and products

How do cleaners get in after hours?

With keys or fobs we hold under a code, never your company name, and a personal alarm code for each cleaner so you can see who entered and when. Arrival and departure times appear on every completion report, and lost access is reported to you the same night.

Green and safe cleaning: the products we use and why
Do we need to be there for the first clean?
It helps but it is not required. Ideally someone meets the supervisor for fifteen minutes to hand over access and point out anything delicate. After that, the crew works on its own, and you only hear from us through the report or if something needs a decision.
What cleaning products do you use?
Mostly neutral detergents, microfibre and water, with disinfectant kept for toilets, taps and kitchen benches. Fragrance-free products are available on request. A register of every product, with its safety data sheet, is kept on your premises for anyone who asks.
Can your cleaners handle confidential documents and screens?
They are trained not to read, move or photograph papers on desks. Desks with papers left on them are dusted around, not cleared. Screens are wiped only with a dry cloth, and secure bins are left for your shredding provider unless your scope says otherwise.

Free quote

Still have a question we have not answered?

Send it with your quote request and a real person will reply, usually within two business hours on weekdays. Include your suburb, rough floor size and the nights you have in mind, and we can answer the question and price the job in the same email.

  1. Tell us about the office. Size, suburb, nights, anything unusual.
  2. Get a guide price. In writing, with GST included.
  3. Walk the floor. Free, then a fixed scope to sign.
Ask us and get a quote No lock-in
Written scope of works on a clipboard, sent with every office cleaning quote
Every quote comes with the scope in writing.