Head offices and multi-floor sites
Corporate Office Cleaning
Corporate office cleaning is our office building cleaning service for Melbourne head offices, multi-floor tenancies and firms with several sites. It runs to a written service level agreement: one account manager owns the result, audits are scored, and we meet you monthly, so the standard can be measured rather than argued about. It is the largest of our commercial and office cleaning services.
Every corporate account gets
- A service level agreement
- One named account manager
- Scored audits each month
- Same-day fault response
- $20M insuredCertificates for procurement
- Police-checkedRegister kept for your security team
- Zoned crewsThe same people per zone
- No lock-inFixed terms only if you want one
Large offices rarely fail because a cleaner forgot one bin. They fail because nobody can say whether the standard held last month, who fixed the leak in the level 6 kitchen, or why the boardroom looked tired before the board meeting. A corporate program answers those questions with numbers, names and a paper trail.
It also takes work off your facilities team. Instead of chasing cleaners, they read one monthly pack, raise issues through one person, and spend the meeting on what is changing in the building next quarter.
The cleaning itself is familiar work done at scale. What sets a corporate contract apart is the management around it: a scope written per zone, an agreement that says what good looks like, a person who owns the result, and reports your facilities team can forward upstairs without editing.
Which offices need a corporate cleaning program?
An office needs corporate office cleaning once any one of four things is true: it spans more than one floor, it covers roughly 500 square metres or more, clients visit every day, or procurement wants a measured service agreement. Below that line, a regular program is usually simpler and cheaper.
- More than one floor
Stairs, lifts and several kitchens mean the work has to be split and supervised.
- 500 m² or more
At this size a single cleaner cannot finish in a sensible window.
- Clients on site daily
Boardrooms, reception and client bathrooms have to look right at 9 am and at 3 pm.
- Procurement involved
Tenders, supplier registers and audit trails need an agreement with measures.
How we run it
How does corporate office cleaning work across several floors?
Corporate office cleaning across several floors works by dividing each floor plate into zones and giving every zone a fixed crew. A supervisor floats between floors, checks finished zones against the scope, and signs the night off. Each person learns one area deeply instead of every area poorly.
- AReception and meeting roomsCleaned first and checked last, because clients see them before anything else.
- BNorth workstationsDesks, phones, bins and carpet, with monitor stands and partitions on a weekly rotation.
- CSouth workstationsSame scope as B, a separate person, so both finish inside the window.
- DKitchen and amenitiesWet areas get their own crew member and their own colour-coded cloths.
Zones make the work measurable. If the audit finds dust on the north side, we know whose zone it is and can fix the habit rather than blame the whole crew. They also make absences easy to cover: a relief cleaner learns one zone from its written notes instead of a whole building from memory.
On larger sites each floor has its own zone plan and the supervisor carries a master copy. Lifts, fire stairs and shared bathrooms either sit in a zone or go to the building's own contractor, depending on your lease. Everything is agreed on paper before the first night, not discovered during it.
Secure areas get their own rules. Legal file rooms, HR offices and trading floors are often cleaned only with a staff member present, or only the floor and bins with desks left untouched. Those limits go into the zone notes by name, so a relief cleaner never has to guess where the line sits.
After a big event, such as an all-staff day or an evening function in the breakout space, we add hours that night rather than leaving the mess for the regular crew. You tell us the date in advance, and the extra time appears as its own line on that month's invoice.
Scope
What is included in a corporate cleaning contract?
A corporate contract has three layers: the nightly clean, periodic work booked through the year, and account management that ties both to the agreement. Pricing covers all three, so there are no separate bills for audits, reports or the time your account manager spends on site.
Nightly clean
The core scope, zone by zone, on your chosen nights.
- Workstations and touch points
- Kitchens and breakout areas
- Bathrooms and end-of-trip rooms
- Meeting rooms reset for the morning
- Floors, bins and recycling streams
Periodic work
Planned into a yearly calendar so nothing is forgotten.
- Carpet extraction by traffic area
- High dusting of vents and lights
- Internal glass and partitions
- Upholstery and chair cleaning
- Fridge and appliance deep cleans
Management
The part that makes the other two provable.
- Named account manager
- Unannounced scored audits
- Monthly report and meeting
- Fault log with response times
- Consumables tracking by floor
Each task on the nightly list comes from our standard room-by-room scope, which you can read in full on what's included in office cleaning. For a corporate site we then add the parts that only large offices have: end-of-trip facilities, quiet rooms, parents' rooms, server room entries, executive floors with their own rules, and anything your security team says is off limits.
Service level agreement
What does the service level agreement measure?
The service level agreement measures outcomes you can check: audit scores, how fast missed items and faults are fixed, stock-outs, crew continuity and report timing. Targets are set with you at the start. The table below shows the measures most clients choose, with the targets we usually propose.
| Measure | Usual target | How it is checked |
|---|---|---|
| Audit score | 90% or better each month | Unannounced walk-through scored against the zone scope |
| Missed items | Fixed within 24 hours | Logged when raised, closed with a note and time |
| Daytime faults | Response the same day | Spills, bathroom issues and urgent requests timed from the call |
| Consumables | No empty dispensers | Stock counted per floor each week, orders flagged early |
| Crew continuity | Same people per zone | Roster shared monthly, relief staff named in advance |
| Reporting | Monthly pack by day five | Audit results, faults, periodic work done and next month's plan |
Audits are done by a supervisor who does not clean your site, on nights nobody announced. Each zone is scored item by item, photos are taken of anything below standard, and the result goes into the monthly pack with what was done to fix it. You are welcome to walk an audit with us, and many facilities managers do so for the first few months.
If a target slips two months running, the agreement says what happens next: a written correction plan, extra supervision at our cost, and a follow-up audit within two weeks. Most contracts never reach that point. The value of writing it down is that everyone knows what good looks like before there is a disagreement about it.
Scheduling
How is cleaning scheduled in a corporate building?
Most corporate sites run a night crew after staff leave, usually five nights a week, and many add a day porter who keeps kitchens, bathrooms and meeting rooms in shape during business hours. The night crew does the full scope; the porter handles the jobs that cannot wait until evening.
Supervisor briefs the crew, keys and zone sheets handed out.
Kitchens and bathrooms first on every floor.
Workstation zones, meeting rooms reset, floors.
Supervisor checks, report sent, alarm set.
Walk every floor, restock bathrooms, check the boardroom.
Kitchen reset after the morning coffee rush.
Post-lunch kitchen clean, spills, meeting room turnovers.
Final bathroom round, handover notes for the night crew.
Sample times for a three-floor tenancy of about 1,500 square metres. Your windows follow building access and staff hours.
A day porter earns their place in offices where kitchens are busy all day, where client meetings run back to back, or where one blocked toilet in the morning would otherwise sit until night. They carry a phone so reception or facilities can send them straight to a problem, and each request is logged against the response-time measure in your agreement.
Night windows are set around your building's access rules and your own late workers. Legal and finance teams often have people at desks until 9 pm, so we clean their zones last and start with the floors that empty first. Weekends are available for periodic work that needs the floor clear, such as carpet extraction.
Procurement
Can you supply documents for a tender or procurement review?
Yes. We keep a ready tender pack for corporate clients, so procurement teams get what they need in one file rather than chasing it over weeks. It covers insurance, workforce checks, safety systems and sample reporting, and we complete supplier questionnaires in the format your organisation uses.
- Certificate of currency ($20M)
- Workers compensation details
- Police check register
- Safety data sheet register
- Site risk assessment
- Sample audit and monthly report
- Draft SLA and scope per zone
- Transition plan from your current provider
The transition plan matters more than it looks. Moving a large office between cleaning companies touches keys, alarm codes, access cards, consumables stock and sometimes staff. We map each handover item with a date, so the last night of the old contract and the first night of ours join without a gap.
Our safety data sheet register follows WorkSafe Victoria's requirements for safety data sheets, so every chemical used in your building has a current sheet your safety officer can find in seconds.
Prices
How much does corporate office cleaning cost?
Corporate office cleaning is priced as one fixed monthly fee, set after a free walk-through of every floor. The fee depends mostly on the cleaner hours your site needs each night, then on periodic work, day porter hours, consumables and management. Nothing in the agreement is billed separately unless you add to the scope.
- Nightly cleaner hours
The biggest part of the fee. Set by floor area, fit-out density, wet areas and your access window.
- Periodic program
Carpet, glass, high dusting and upholstery spread across the year as a flat monthly amount.
- Day porter hours
Only if you choose one. Priced by hours per day and days per week.
- Consumables
Optional. Paper, soap and bin liners supplied by us at a set monthly figure, or bought by you.
- Supervision and reporting
Audits, the monthly pack and your account manager's time, built into the fee.
Two quotes for the same floors can differ by thousands a year, and the gap is almost always in the hours. The Cleaning Services Award 2020 fixes what cleaners must earn, night penalty rates included, so the hourly cost of a crew cannot drop far below the market without somebody going underpaid. A cheap number usually means fewer hours, not a smarter method. Ask every contractor how many cleaner hours per night their price assumes. If one figure is far below the others, the crew will be rushing, and the audit scores will show it within a month.
Firms with several Melbourne offices can have one agreement, one account manager and one invoice, with each site shown separately on the invoice. For how prices are set on smaller offices, see our office cleaning prices page, which covers per-visit bands for tenancies under 300 square metres.
Quote
How do I get a proposal for corporate office cleaning?
Tell us how many floors and sites you have, roughly how many staff, and when your current contract ends. We reply within two business hours to book a walk-through, then send a written proposal with zone plans, the draft SLA and a fixed monthly fee.
- Brief us. Floors, sites, headcount, access hours and contract end date.
- Walk every floor. With your facilities contact, noting zones, wet areas and special rooms.
- Receive the proposal. Zone plans, SLA measures, periodic calendar, monthly fee and transition dates.
Questions
What do facilities managers ask before switching?
The four questions that decide most corporate contracts. For how we work across every size of office, start with our overview of office cleaning across Melbourne.